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Contact Information

 
Phone (860) 486-1821
Email soehelp@uconn.edu
Web ets.engr.uconn.edu

 
Address:
Engineering II Building
Room 306
191 Auditorium Road, Unit 3236
Storrs, CT 06269-3236

 
Submit a Ticket


 
Our help desk provides hardware and software support for all faculty, staff, and students in the School of Engineering. Feel free to contact us with any computer related questions.

Covid 19 PrecautionsDue to current situation and since we most likely working from home until needed , we have sat up a drop off station. Please follow the instruction below to use our drop off station.

  • You must have an appointment to use our drop off station!
  • Disinfect your device and notify us when you are at the drop off station.
  • Do not leave anything at drop off station, we are not responsible for any item that left without an appointment and the owner info.
  • For appointment, call 860-486-1821 or Email soehelp@uconn.edu
Services

The primary functions of the help desk are:

  • Computer hardware maintenance
  • Computer troubleshooting
  • Accounts
  • Learning centers, for more information visit visit our learning centers page.
  • Software installation requests. For information about available software, visit our Software page.

Location

Engineering II room 306

Hours of Operation

Monday - Friday, 8 AM - 4 PM

Departmental IT Staff

Each department has IT personnel that can provide hands-on technical help. See the list of departmental staff.

Help Desk Tickets

The help desk uses the Helpspot ticketing system to ensure that issues are resolved in a timely manner.

You can create a ticket by emailing soehelp@uconn.edu or filling out our online Help Desk Ticket form